Microsoft is currently experiencing a global service disruption affecting Outlook, Teams, Copilot and Entra ID services. It is believed the outage began around 5:15am AEDT this morning. As a result, you may experience difficulties contacting us via email.
Our customer service phone lines, member portal, contact centre and internal administration processing are currently not impacted and the disruption is currently limited to emails channels.
If you had an important email that has been sent us after the outage this morning, you may need to send it again once these services are restored.
Our technology teams are actively monitoring the situation and assessing any potential impact to our services. Should we identify any significant impact to member services or claim submissions, we will provide you with a further update as soon as possible.